After several months of being a happy Papa John's customer, I will no longer buy pizza from them.
I have to wonder what type of training Papa John's employees get. The employee I spoke with seemed to think it was a better idea to lose the sale and a customer instead of lose one pizza and make another.
Let's think about this. The employee had a choice:
- Cancel the order, throw away the pizza, and lose the sale
- Cancel the order, throw away the pizza, get a new order and keep the sale
I have to question the logic of any employee who would choose option 1, but the one I spoke to did.
This is what I sent to them:
I'm shocked and disappointed with the treatment I just received from this store. I have ordered a pizza from this same store every week for the past six months. Today, when ordering a pizza online, the system put hot peppers on both halves, when I wanted them only on one half. I called immediately when I saw the receipt to have the order changed and by the time my phone call was answered by a human, the order had not even been received. I held on the line for a couple more minutes until they found my order; I asked to have the hot peppers removed from one half, but they told me the pizza was already in the oven. I asked if I could cancel that order and order a new one, and they said no. I questioned the logic behind their response, saying it was written right on the website that I could call to change or cancel my order. He said he could cancel the order, but wouldn't make me a new one, so I told him to cancel my order. You just lost a regular customer.
After canceling my Papa John's order, I ordered from Domino's instead.
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